Returns & Exchanges

At SBC Skincare, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unused item in its original packaging within 30 days of receipt for a full refund or exchange.

1

Initiate Your Return

Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization code.

2

Prepare Your Package

Securely pack the items in their original boxes, ensuring all seals are intact and including a copy of your delivery note inside the parcel.

3

Ship the Items

Affix the provided return label or address the package to our distribution center and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing